1. Introduction to operations and supply chain management
S1. Operational decision-making tools: decision analysis
2. Quality management
3. Statistical process control
S3 Operational decision-making tools: acceptance sampling
4. Product design
5. Service design
6. Processes and technology
7. Capacity and facilities design
S7. Operational decision-making tools: facility location models
8.Human resources
S8 Operational decision-making tools: work measurement
9. Project management
10. Supply chain management strategy and design
11. Global supply chain procurement and distribution
S11. Operational decision-making tools: transportation and transshipment models
12. Forecasting
13. Inventory management
S13. Operational decision-making tools: simulation
14. Sales and operations planning
S14. Operational decision-making tools: linear programming
15. Resource planning
166. Lean systems
17. Scheduling.

"Russell and Taylor's Operations and Supply Chain Management, 9th Edition is designed to teach students how to analyze processes, ensure quality, create value, and manage the flow of information and products, while creating value along the supply chain in a global environment. Russell and Taylor explain and clearly demonstrate the skills needed to be a successful operations manager. Most importantly, Operations Management, 9th Edition makes the quantitative topics easy for students to understand and the mathematical applications less intimidating. Appropriate for students preparing for careers across functional areas of the business environment, this text provides foundational understanding of both qualitative and quantitative operations management processes." -- Publisher's website.
Includes bibliographical references and index.